Customer Success Manager (f/m/d)

Overview

In this role you will drive SaaS revenue growth through proactive customer engagement and value realization. You will work closely with cross-functional teams to understand client finance goals and guide activation of spend management features. You’ll identify upsell opportunities, monitor key metrics, and relay customer feedback to influence product direction. The role sits at the heart of Moss’ customer-centric growth mindset and offers a clear path to impact and career progression.

Pay / Benefits

• Top-of-market compensation package, including equity
• 20 days work from abroad
• 600 EUR/GBP Learning & Development Budget
• other local benefits

Responsibilities

• Drive customer engagement and build scalable, value-driven relationships to activate spend management features
• Identify upsell opportunities and advocate for product improvements to existing accounts
• Measure success with KPIs and provide data-driven insights on revenue trajectory, renewals, and engagement
• Act as a product ambassador, communicating client feedback to product and stakeholders
• Design and optimize the customer journey to improve satisfaction and long-term retention

Key requirements

• Proven experience in a proactive commercial-centric role, ideally in a B2B setting
• Prior experience upselling products and features to existing clients
• Fluent in English (C2)

• Customer obsessed
• Commercially minded
• Clear communicator
• Analytical mindset
• Expert Operator

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