Head of Complaints & Customer Experience (Insurance)

Company IconAmTrust International
Location IconNottingham

AmTrust International is seeking a Complaints Manager to lead the complaints function from our Nottingham office. You will oversee the entire complaints framework, ensuring fair outcomes, regulatory compliance, and continuous improvement across th...Read More>>.

Posted: October 21st, 2026
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Senior Complaints & Customer Experience Leader

Company IconGoldman Sachs
Location IconWest Midlands

Goldman Sachs is seeking an experienced Complaints Leader to join our Retail Banking and Wealth Management customer support operations. You will oversee complaints handling, provide leadership and coaching to specialists, and act as escalation poi...Read More>>.

Posted: October 21st, 2026
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Customer Operations Manager (Complaints)

Company IconOnecom Ltd.
Location IconWhiteley

Why Join Us? Onecom is the UK's leading business technology provider, shaping the way we work, connect, communicate and operate. You will join a multi-award-winning company, with over 800 talented people committed to deliver...Read More>>.

Posted: October 21st, 2026
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Customer Experience Lead — Fintech Complaints & Insights

Company IconMoneyfarm
Location IconLondon

Moneyfarm, a rapidly growing pan-European digital wealth manager headquartered in London, seeks a senior complaints leader to own the end-to-end experience for UK brands. You will own complaints end to end, drive early identification, and lead roo...Read More>>.

Posted: October 21st, 2026
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Head of Complaints & Customer Trust

Company IconZopa
Location IconLondon

Zopa in London is seeking a Head of Complaints to lead end-to-end investigations and drive improvements across a multi-product digital bank. You’ll steer complex cases, set customer-first standards and shape the function to deliver fair outcomes...Read More>>.

Posted: October 22nd, 2026
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Senior Complaints Leader: Customer Experience & Resolution

Company IconGoldman Sachs
Location IconBirmingham

Marcus by Goldman Sachs Complaints Leader role in Birmingham seeks an experienced leader to oversee complaint management for a fast-paced consumer banking environment. You will coach specialists, escalate complex inquiries, and ensure timely, high...Read More>>.

Posted: October 22nd, 2026
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Complaint Operations and Oversight Officer

Company IconAIG Europe S.A. (U.K. Branch) & American International Group UK Ltd
Location IconLondon

Join us as Complaint Operations and Oversight Officer Make your mark American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a wide range of prope...Read More>>.

Posted: October 3rd, 2026
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Senior Complaints and Appeals Officer

Company IconLiverpool City Council
Location IconLiverpool

The following content displays a map of the jobs location - Cunard Building, Water Street, Liverpool Job Reference liverpoolcitycouncil/TP/45969/2263 Number of Positions: 1 Contract Type: Permanent...Read More>>.

Posted: October 8th, 2026
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Customer Resolution Manager - Housing Complaints

Company IconNiyaa People
Location Icon

Step into an exciting permanent opportunity with a well-established social landlord based in Edgbaston, Birmingham, where you’ll play a key role in strengthening the Customer Resolution service, improving tenant outcomes and turning compl...Read More>>.

Posted: October 9th, 2026
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Head of Customer Resolution & Complaints (Housing)

Company IconNiyaa People
Location Icon

Niyaa People is recruiting for a permanent Customer Resolution Manager in Edgbaston, Birmingham. You will lead the Customer Resolution team, drive compliant housing Ombudsman processes and deliver swift, fair outcomes for tenants.You’ll c...Read More>>.

Posted: October 9th, 2026
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Customer Resolution Manager - Housing Complaints

Company IconNiyaa People Ltd
Location IconBirmingham

Step into an exciting permanent opportunity with a well-established social landlord based in Edgbaston, Birmingham, where you'll play a key role in strengthening the Customer Resolution service, improving tenant outcomes and turning complaints int...Read More>>.

Posted: October 11th, 2026
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Senior Customer Resolution Lead - Housing Complaints

Company IconNiyaa People Ltd
Location IconBirmingham

Niyaa People Ltd in Edgbaston, Birmingham, is seeking a Customer Resolution Manager to lead a dedicated complaints team within social housing. You will champion fair, timely outcomes, maintain Housing Ombudsman standards and act as a key liaison w...Read More>>.

Posted: October 11th, 2026
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Advocacy & Complaints Liaison Officer

Company IconNHS
Location IconBangor

Llais – The Citizen Voice Body for Health and Social Care Wales, operating as Llais, is recruiting an Advocacy Support Officer for Bangor. This fixed-term, hybrid role offers 37.5 hours per week with a Band 4 salary of £28,819.00 to £31,626.00...Read More>>.

Posted: October 11th, 2026
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Building Control Complaints Resolution Officer

Company IconAdecco Portugal
Location IconLondon

Adecco are recruiting on behalf of a local authority for a Building Control Complaint Resolution Officer to join their Building Control & Surveying Services team.Perceval House, Ealing£23.05 per hour PAYE / £30.09 per hour Umbrella...Read More>>.

Posted: October 11th, 2026
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Complaints Resolution Officer

Company IconPark Avenue Recruitment
Location IconWelwyn

Complaints Resolution Officer - Housing Location: Hertfordshire (Hybrid Working) Rate: £222 per day (Umbrella) Contract: 2 months initially, with potential for extension Working Pattern: 2 days per week in the office...Read More>>.

Posted: October 12th, 2026
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Automotive Customer Experience & Complaint Specialist

Company IconCHERY UK
Location IconChiswick

CHERY UK is seeking a dedicated professional to manage the full lifecycle of customer complaints, drive root-cause analysis and close-loop resolution. The role requires coordination with internal departments and authorised dealers to ensure timely...Read More>>.

Posted: October 13th, 2026
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Customer Complaint & Customer Experience Specialist

Company IconCHERY UK
Location IconChiswick

Since founded, Chery has always taken adhering to technology-driven strategy, creating a vehicle brand with international competitiveness and influence as its corporate vision. Relying on the constant pursuit of technological innovation, Chery has...Read More>>.

Posted: October 13th, 2026
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Complaint Operations and Oversight Officer

Company IconAIG
Location Icon

Join us as Complaint Operations and Oversight Officer Make your mark American International Group, Inc. (AIG) is a leading global insurance organization. Building on 100 years of experience, today AIG member companies provide a w...Read More>>.

Posted: October 15th, 2026
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Customer Solutions Manager - Housing Services & Complaints

Company IconPinnacle Group Limited
Location IconPlymouth

Pinnacle Group is seeking a Customer Solutions Manager to join the Pinnacle Service Families team, supporting service families living in Defence Infrastructure Organisation accommodation across the UK.You will own complex complaints, conduc...Read More>>.

Posted: October 15th, 2026
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Complaints & Resolution Officer

Company IconThe Guinness Partnership
Location IconOldham

Job Description Our Customer Services team play a key role in delivering a positive experience for our residents. From resolving enquiries to managing complaints, the team is committed to providing a responsive, fair, and customer-focused...Read More>>.

Posted: October 15th, 2026
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Technical Complaints Resolution Officer

Company IconParagon Asra Housing Limited
Location IconLeicester

Ready to make a difference? Help us transform repairs and complaint handling for our residents. This is an exciting opportunity to join a newly established Technical Complaints Resolution Team within PA’s busy Assets Directorate. T...Read More>>.

Posted: October 16th, 2026
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Client Services Voice Lead – Customer Care & Complaints

Company IconSs&C Technologies Holdings
Location IconStirling

Ss&C Technologies Holdings in Stirling is seeking a Customer Services Voice – Team Leader for our Client Services Voice unit. You will act as a liaison between clients, customers, your team, Client Service Managers, SS&C Group Compliance and adm...Read More>>.

Posted: October 16th, 2026
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Repairs Complaints & Legal Officer

Company IconPertemps Hillingdon Council
Location IconCowley

Based in Cowley, the Repairs Complaints & Legal Officer post supports Hillingdon Council’s Residents Services team in delivering an effective maintenance service. This temporary assignment, paying between £21.41 and £27.85 hourly, involves man...Read More>>.

Posted: October 16th, 2026
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Complaint Resolution Officer

Company IconAmplius
Location IconRushden

Join Amplius as a Complaint Resolution Officer, where you'll investigate complaints, support fair outcomes, and help improve our services. Working closely with colleagues, contractors and customers, you'll make sure every complaint is handled with...Read More>>.

Posted: October 16th, 2026
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Customer Resolution Lead: Complaints & Insights

Company IconBusiness Stream
Location IconGogar

Business Stream is seeking a Customer Resolution Case Owner to resolve telephone and written customer complaints, ensuring customers are listened to and outcomes are clear. You will investigate complaints, identify service shortfalls, and work wit...Read More>>.

Posted: October 17th, 2026
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Customer Resolution Lead: Complaints & Improvement

Company IconBusiness Stream Ltd
Location IconCity of Edinburgh

Business Stream Ltd in Edinburgh is seeking a Customer Resolution Case Owner to resolve telephone and written complaints, ensuring customers are listened to, supported and given clear outcomes. You will investigate issues, identify where service h...Read More>>.

Posted: October 18th, 2026
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Complaints & Resolution Officer

Company IconLGBT Jobs
Location IconOldham

'Complaints & Resolution Officer role in Oldham' 'Responsibilities include investigating and managing complaints' Our Customer Services team play a key role in delivering a positive experience for our residents. From resolving enquir...Read More>>.

Posted: October 18th, 2026
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Customer Care & Complaints Specialist

Company IconIdeal Heating
Location Icon

Ideal Heating is seeking a Customer Service Administrator to join a busy team in Hull. You will own the end-to-end handling of complaints, investigate issues, and ensure clear, empathetic communication with customers and colleagues across the busi...Read More>>.

Posted: October 21st, 2026
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Senior Case Handler: Complex Complaints & Customer Care

Company IconDescription This
Location IconNorthampton

Nationwide is seeking an experienced Senior Case Handler to join the Group Executive Complaints Team. You will own and resolve complex complaints, identify root causes, and deliver written final responses to customers.You will manage urgent...Read More>>.

Posted: October 21st, 2026
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Customer Support Complaints & Escalations Advocate

Company IconChannel Sales Support Agent - Block
Location IconLondon

Block is one company built from many blocks, all united by the same purpose of economic empowerment. The blocks that form our foundational teams — People, Finance, Counsel, Hardware, Information Security, Platform Infrastructure Engineering, and...Read More>>.

Posted: October 21st, 2026
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London Auto Customer Experience & Complaints Lead

Company IconPybus Recruitment Ltd
Location IconLondon

Pybus Recruitment Ltd is seeking a Customer Complaint & Customer Experience Specialist for an office-based role at Chiswick Park, London. You will own customer complaints, improve satisfaction, and drive service excellence across the UK dealer net...Read More>>.

Posted: October 22nd, 2026
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Customer Complaint & Customer Experience Specialist

Company IconPybus Recruitment Ltd
Location IconLondon

Customer Complaint & Customer Experience Specialist Chiswick Park, United Kingdom | Posted on 23/09/2026 Work Experience Previous experience within the automotive industry, Minimum 2 years' experience in customer complaint...Read More>>.

Posted: October 22nd, 2026
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Complaints Resolution Officer

Company Icon4Recruitment Services Ltd
Location IconBasildon

Complaints Resolution Officer Temporary, Full Time - 6 Months £28 - £30 per hour (Umbrella) Location: Basildon We are supporting to recruit three Complaints Resolution Officers on a full-time, 6-month temporary b...Read More>>.

Posted: October 22nd, 2026
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Customer Solutions Lead - Housing & Complaints (Hybrid)

Company IconPinnacle Group
Location IconLiverpool

Pinnacle Group is recruiting a Customer Solutions Manager to join the Pinnacle Service Families team, supporting service families across the UK. You will own complex complaints, conduct investigations, gather evidence, engage stakeholders, and del...Read More>>.

Posted: October 22nd, 2026
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Complaints Resolution Officer - Basildon Borough Council

Company IconEssex County Council
Location IconBasildon

Complaints Resolution Officer - Basildon Borough Council Basildon Borough Council Temporary, Full Time £25.00 - £28.00 ph (umbrella) Location: Basildon Closing Date: 4th October 2026 Essex County Coun...Read More>>.

Posted: October 22nd, 2026
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Complaints Investigating Officer - Drive Fair Outcomes

Company IconStaffordshire County Council
Location IconStafford

Staffordshire County Council is seeking two Complaints Investigating Officers to lead independent investigations into complex Stage 2 statutory and corporate complaints. You will gather evidence from diverse sources, review policies, and interview...Read More>>.

Posted: October 22nd, 2026
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Complaints Investigating Officer

Company IconStaffordshire County Council
Location IconStafford

Are you passionate about improving services and ensuring residents' voices are heard? We have an exciting opportunity to join Staffordshire County Council's Customer Feedback & Complaints Service in one of two newly established posts designed t...Read More>>.

Posted: October 22nd, 2026
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Complaints Resolution Officer

Company IconCarrington West
Location IconEssex

We are currently looking for experienced Complaints Resolution Officers to join a social housing service on an initial 6-month temporary contract. The role will focus on investigating and resolving Stage 1 and Stage 2 housing complaints, mana...Read More>>.

Posted: October 22nd, 2026
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Complaints Liaison Officer

Company IconRooftop Housing Group
Location IconEvesham

Location: Evesham, with travel to other sites, schemes or offices as requiredSalary: £30,266 per annum Make a Difference Through Excellent Customer Resolution Are you a proactive problem-solver with excellent administrativ...Read More>>.

Posted: October 22nd, 2026
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Regulatory Complaint Specialist – Customer Escalations

Company IconNEXT plc
Location IconLeicester

NEXT plc in Leicester is seeking a Regulated Complaint Handler for the Customer Escalations Team. You will investigate, resolve and respond to complex complaints with care, ensuring compliance with FCA regulations and internal standards. You’ll...Read More>>.

Posted: October 23rd, 2026
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