Key Account Manager

Overview

As Regional Key Account Manager, you own a portfolio of Local Government accounts, shaping growth plans and commercial strategy to keep Civica top of mind as the trusted partner. This role goes beyond maintenance, driving regional expansion and account leadership across enterprise and multi-solution opportunities. You’ll work with cross-functional teams to win in Local Government and regulated markets, bringing thought leadership and data-driven insights. You’ll help deliver better citizen outcomes through strategic partnerships and growth.

Pay / Benefits

• 25 Days Annual Leave + bank holidays
• Pension Contributions – 5% employer match
• Income Protection – up to 75% salary
• Life Assurance – 4x salary
• Private Medical Insurance
• Dental Insurance

Responsibilities

• Own end-to-end relationships and growth across the regional portfolio
• Create meaningful account plans aligned to client objectives
• Identify and develop enterprise and multi-solution opportunities
• Grow digital partnerships to support regional growth and outcomes
• Define regional go-to-market approaches for Local Government and regulated markets
• Provide thought leadership to customers, partners, and colleagues
• Analyze customer sentiment and translate insights into retention and growth activities

Key requirements

• Deep expertise in Local Government and regulated markets
• Strategic account growth, retention, and expansion
• Strong commercial acumen and value-based selling
• Executive stakeholder management and relationship building
• Proven ability to identify and convert growth opportunities

• Stakeholder management
• Relationship building
• Strategic thinking
• Value-based selling
• Strategic account planning
• Opportunity identification in enterprise/multi-solution contexts

…