Sector Business Development Manager – Consumer and Retail

Overview

In this role you will identify and develop high-value target accounts for DHL Global Forwarding UK, acting as a hunter to build a significant new business pipeline. You will collaborate with product and station teams to deliver innovative logistics solutions and improve customers’ supply chains. The position sits in a cross-functional context, driving growth while ensuring compliance and exceeding customer expectations. This is a commercially focused role that supports DHL’s sector strategy and continuous improvement initiatives.

Pay / Benefits

• competitive salary
• generous holiday entitlement
• pension scheme with life assurance
• employee assistance and wellbeing programme
• retail/entertainment discounts and gym membership
• training and development opportunities

Responsibilities

• Find and develop high-value target customers for DHL Global Forwarding UK
• Grow revenue from new, existing, and lapsed customers
• Represent DHL to key customers and nurture relationships
• Collaborate with product/station teams to align growth and solutions
• Build and manage a substantial pipeline with short, medium, and long-term targets
• Propose and deliver innovative, profitable logistics solutions
• Ensure RFQs are processed professionally and on time
• Meet KPIs for business development and use of in-house systems
• Lead meetings and contribute to Win Plans and continuous improvement
• Ensure compliance with statutory policies and DHL Code of Conduct

Key requirements

• 10 years forwarding and/or relevant transport, supply chain, or logistics experience with customer-facing roles
• Proven solution design and problem-solving skills
• Excellent negotiation and presentation abilities
• Strong networking and influencing capabilities
• In-depth understanding of the freight forwarding industry and multiple transport modes (import/export)
• Ability to balance conflicting priorities
• IT generalist skills (MS Word, Excel, PowerPoint, CRM)
• Willingness to travel internationally for business development
• Post Graduate or Equivalent preferred but not essential

• negotiation
• presentation
• networking
• MS Word
• Excel
• PowerPoint

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