Head of Complaints & AI-Enabled Customer Trust

Company IconCCMA - Call Centre Management Association
Location IconLondon

Zopa is seeking a senior leader to head complaints across its multi-product digital bank. You will set standards for customer outcomes, quality, and regulatory controls while guiding a growing team through a major transformation.You will st...Read More>>.

Posted: September 16th, 2026
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Complaints Specialist - Hybrid Customer Resolution

Company IconDomestic & General
Location IconNottingham

Domestic & General in Nottingham is seeking a Complaints Handler to join our Hybrid office. You will be the main contact for insurance and service-related complaints, aiming for fair and timely resolutions while following FCA guidelines and Treati...Read More>>.

Posted: September 25th, 2026
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Customer Solutions Lead - Housing & Complaints (Hybrid)

Company IconPinnacle Group
Location IconLiverpool

Pinnacle Group is recruiting a Customer Solutions Manager to join the Pinnacle Service Families team, supporting service families across the UK. You will own complex complaints, conduct investigations, gather evidence, engage stakeholders, and del...Read More>>.

Posted: October 1st, 2026
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Complaints Resolution Specialist - Customer Service Advisor

Company IconAngard Recruitment
Location IconBarnsley

Angard Staffing is recruiting a Customer Service Advisor for Royal Mail at the Dearne site in Barnsley. The role is temporary for 12 weeks with a 37.5 hour week, 8:00am–18:30pm, Monday to Saturday.Training is three weeks with no annual le...Read More>>.

Posted: October 7th, 2026
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Hybrid Complaints Specialist: Customer Care Innovator

Company IconWhereby
Location IconManchester

Kroo is hiring a Complaints Specialist in Manchester to take ownership of customer complaints, investigate and resolve issues, and provide feedback to improve workflows. The role supports vulnerable customers and collaborates with the Customer Ope...Read More>>.

Posted: October 9th, 2026
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Customer Experience Lead — Fintech Complaints & Insights

Company IconMoneyfarm
Location IconLondon

Moneyfarm, a rapidly growing pan-European digital wealth manager headquartered in London, seeks a senior complaints leader to own the end-to-end experience for UK brands. You will own complaints end to end, drive early identification, and lead roo...Read More>>.

Posted: October 9th, 2026
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Senior Customer Insight Executive (7608) - Cambridge

Company IconCambridge University Press and Assessment
Location IconCambridge

Job Title: Senior Customer Insight ExecutiveSalary: 29,700 38,550 per annumLocation: Cambridge, UK HybridContract: PermanentHours: Full time, 35 hours per weekAre you an in...Read More>>.

Posted: October 7th, 2026
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Unit People & Culture Manager - IKEA Remote Customer Meeting Point UKIE

Company IconIKEA
Location IconPeterborough

Unit People & Culture Manager - Peterborough"You care about making a positive impact in the world. You understand greatness requires thinking differently. An inclusive and accepting work environment is important to you.A job at I...Read More>>.

Posted: September 9th, 2026
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Community Equipment Service Support Officer - Portsmouth

Company IconPortsmouth City Council
Location IconPortsmouth

Community Equipment Service Support Officer - Portsmouth, po12ep, United KingdomJob Category: Social Care AdultsRegion / Division: UK RegionLocation: Core 5, Floor 5, Civic buildingsWorking Hours: 37Your New Rol...Read More>>.

Posted: October 9th, 2026
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Customer Service Executive - Full Time

Company IconThe Gym Group
Location IconClapham Junction

Customer Service Executive - Clapham Junction, United KingdomFull TimeCustomer Service Executive (6month fixed-term contract)Location: Hybrid - 3 days per week in Clapham Junction/2 days remote Additional Information...Read More>>.

Posted: October 12th, 2026
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Customer Service Manager

Company IconMCS Group
Location Icon

Customer Success ManagerDublin | HybridThe OpportunityThe business uses AI, computer vision and data analytics to help major retailers and hospitality orga...Read More>>.

Posted: September 15th, 2026
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Private Client Tax Manager

Company IconMCS Group
Location IconBelfast

Private Client Tax Manager - Belfast The Company:A leading professional services firm providing audit, tax, advisory, corporate finance, payroll, and wealth management services to private i...Read More>>.

Posted: September 19th, 2026
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Private Client Tax Senior Manager

Company IconMCS Group
Location IconBelfast

Private Client Tax Senior Manager - Belfast The Company:A leading professional services firm providing audit, tax, advisory, corporate finance, payroll, and wealth management services to pr...Read More>>.

Posted: September 19th, 2026
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Customer Service Administrator (Maternity Cover)

Company IconMcElroy Resourcing
Location IconDungannon

Customer Service Administrator (Maternity Contract)To manage the stock control daily, responding to customer queries regarding returns, and finding the best solution for the customer in the most efficient way,...Read More>>.

Posted: September 30th, 2026
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Client Services Manager

Company IconHunter Savage
Location IconBelfast

Our client is looking for a Client Services Manager to join its financial services team, supporting clients through mortgage and protection applications. The role offers the opportunity to make a meaningful difference to clients' homeownership...Read More>>.

Posted: October 6th, 2026
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Customer Experience Manager

Company IconSainsburys
Location IconLisburn

Salary: 32,700 Location: Sprucefield Store, Lisburn, BT27 5UQ Hours: Full time Contract type: Permanent Business area: Retail Requisition ID: Leading in o...Read More>>.

Posted: October 8th, 2026
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Customer and Trading Manager Nightshift

Company IconSainsburys
Location IconBelfast

Salary: from £31,700 Location: West Belfast Store, Belfast, BT11 9AB Hours: Full time Contract type: Permanent Business area: Retail Closing date: 18 October 2026 Re...Read More>>.

Posted: October 8th, 2026
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Client Engagement and Volunteer Officer

Company IconMindwise NV Mind wise NV
Location IconBelfast

Location: Blended home and office-based working; based at Belfast Office (Belfast) with travel throughout NI. Hours: 15 hours per week Duration: Permanent Starting Salary:...Read More>>.

Posted: October 8th, 2026
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Maintenance Officer (Lisburn) Housing Executive

Company IconHAYS
Location IconLisburn

Your new company The services of Hays have been retained by our client, the Northern Ireland Housing Executive, to recruit a Maintenance Officer on an ongoing temporary contract basis to work from their regional office in Lisburn.You...Read More>>.

Posted: October 9th, 2026
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Client Onboarding Officer

Company IconFieldfisher
Location IconBelfast

The VacancyJoin Fieldfisher as a Client Onboarding Officer!We are recruiting a Client Onboarding Officer for our Belfast team. This is a critical operational role...Read More>>.

Posted: October 9th, 2026
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Customer Services Team Lead

Company IconDale Farm Ltd
Location IconBelfast

United Feeds, part of Dale Farm the UKs largest farmer-owned dairy cooperative manufactures blended and compound feeds for dairy, beef, and sheep, with production facilities in Belfast and Dungannon. Alongside feed, we provide innovativ...Read More>>.

Posted: October 12th, 2026
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Director / Senior Solicitor - Private Client

Company IconPathway Legal
Location IconBelfast

Director Designate Private Client (Wills & Probate / Conveyancing), Greater Belfast, £NegOverviewThis is a genuinely rare opportunity for an experienced Private Client Solicitor to step into a Directo...Read More>>.

Posted: October 12th, 2026
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Customer Services Administrator

Company IconBlack Fox Solutions
Location IconBelfast

Customer Service Administrator - Belfast£27,000£29,000 + benefits - Full-time - Maternity CoverWe are working with a leading specialist manufacturer to recruit for their new Customer Service Administrator to jo...Read More>>.

Posted: October 13th, 2026
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Senior Customer Service Executive

Company IconArtemis Human Capital
Location Icon

Senior Customer Service ExecutiveDerry/LderryFull-time / PermanentCompetitive PackageArtemis Human Capital is delighted to be recruiting...Read More>>.

Posted: October 13th, 2026
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Customer Services Administrator

Company IconReed
Location IconNewry

Customer Services AdministratorMy client specialises in working with customers and suppliers to provide solutions and best products at an affordable price. Based in Newry, they are currently seeking a Customer Se...Read More>>.

Posted: September 16th, 2026
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Customer Success & Implementation Manager

Company IconGrowflo Limited
Location IconBelfast

Customer Success & Implementation ManagerLocation: Hybrid 3 days office based in Belfast, Northern IrelandType: Full-timeAbout GrowfloGrowflo provides...Read More>>.

Posted: October 1st, 2026
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Commercial Development Executive - Customer Proposition

Company IconHenderson Group
Location IconNewtownabbey

Commercial Development Executive - Customer PropositionAttractive Salary & Benefits, Bonus, Car Allowance36.5 Hour week (Hybrid)Newtownabbey...Read More>>.

Posted: October 2nd, 2026
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Contracts & Customer Services Manager

Company IconRe-Gen
Location IconNewry

Contracts & Customer Services ManagerRe-Gen Awarded Northern Ireland DRS ContractRe-Gen Waste Ltd is proud to have been awarded the contract to deliver key operational services for the...Read More>>.

Posted: October 7th, 2026
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Senior Client Onboarding Officer

Company IconFieldfisher
Location IconBelfast

The VacancyWe are seeking a Senior Client Onboarding Officer to join our Onboarding function within the wider Risk & Compliance group at the firm. This is an important, highly technical role, supporting the firm's client a...Read More>>.

Posted: October 9th, 2026
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Assistant Principal Officer, Domestic Abuse

Company IconNorthern Ireland Housing Executive
Location IconBelfast

Job ref: 2026-147Job type: PermanentLocation: Adelaide Street, BelfastSalary: £37,280 - £42,839Closing date: Thursday 22 Oct 2026 16:30...Read More>>.

Posted: October 9th, 2026
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Technical Officer (Grants)

Company IconNorthern Ireland Housing Executive
Location IconBelfast

Job ref: 2026-145Job type: PermanentLocation: 2 Adelaide Street, BelfastSalary: £32,597 - £36,363Closing date: Thursday 15 Oct 2026 16:30...Read More>>.

Posted: October 10th, 2026
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HSEQ Officer / Manager

Company IconO'Hanlon & Farrell Contracts
Location IconNewry

The Team at OHanlon & Farrell Contracts Ltd have promoted the company as one of Northern Irelands long established Electrical & Building Contractors with over 40 years of valuable experience within numerous sectors, including the Industrial, Co...Read More>>.

Posted: October 13th, 2026
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Customer Service Executive

Company IconZeus Packaging
Location IconNewtownabbey

Customer Service ExecutiveDepartment: Customer ServiceSalary:36.5 hours @ £12.75SUMMARY OF ROLEThe Customer Service Executive at Zeus Mallusk will be the first...Read More>>.

Posted: October 14th, 2026
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Customer Service Executive - Chichester, PO19 7BJ

Company IconEssentra
Location IconChichester

Customer Service Executive - Chichester, PO19 7BJWould you like to be part of the UK's leading supplier of engineering components to the design and engineering industry? Wixroyd is one of the UK's biggest online engineering component sup...Read More>>.

Posted: September 30th, 2026
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Customer Resolution Lead - Shape Fair, Timely Complaints

Company IconLivevacancies
Location IconSt Helens

Torus is seeking a Customer Resolution Team Leader to oversee our Complaint Handling Service within the Customer Resolution and Tenant Involvement team. You will lead the Customer Resolution Officers and drive impartial, evidence-based investigati...Read More>>.

Posted: October 3rd, 2026
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Complaints Investigator — Elevate Customer Experience

Company IconLivin Housing
Location IconSpennymoor

Livin Housing in Spennymoor is seeking a Complaint Investigator to lead investigations into complex and escalated customer complaints, ensuring fair, balanced, and evidence-based outcomes. You will work across the organisation to identify root cau...Read More>>.

Posted: October 11th, 2026
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Complaint Resolution Specialist – Customer Service

Company IconPertemps Bond
Location IconPlymouth

Royal Mail in Plymouth is seeking a Customer Service Advisor to join a fast-paced complaints team. You will handle customer enquiries by telephone and email, aiming for first-time resolution and high-quality service.The role involves workin...Read More>>.

Posted: October 11th, 2026
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Senior Customer Relations Lead - Complex UK Complaints

Company Iconaig
Location IconCroydon

American International Group, Inc. (AIG) is seeking a Senior Customer Relations Officer to investigate and resolve complex complaints across the UK.You will manage high-risk, executive and vulnerable cases, ensuring fair outcomes, regulator...Read More>>.

Posted: October 11th, 2026
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Senior Customer Resolution Lead - Housing Complaints

Company IconNiyaa People Ltd
Location IconBirmingham

Niyaa People Ltd in Edgbaston, Birmingham, is seeking a Customer Resolution Manager to lead a dedicated complaints team within social housing. You will champion fair, timely outcomes, maintain Housing Ombudsman standards and act as a key liaison w...Read More>>.

Posted: October 11th, 2026
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Complaints Specialist - Fintech Reg & Customer Advocate

Company IconAbound
Location IconMilton Keynes

Abound in Milton Keynes is seeking an experienced Complaints Specialist to manage and resolve customer complaints, ensuring regulatory compliance and empathetic communication. The role combines analytical investigations with cross-functional colla...Read More>>.

Posted: October 11th, 2026
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UK Complaint Resolution Specialist - Customer-First

Company IconAmerican Express
Location Icon

American Express in the United Kingdom is recruiting a Complaints Handler to join our UK Complaints Operations team. The role focuses on delivering fair outcomes for customers and merchants, handling complaints across card, consumer, and merchant...Read More>>.

Posted: October 11th, 2026
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Remote Complaints Case Manager — Customer Care

Company IconTate
Location IconBristol

Tate is recruiting a Complaints Case Manager to join a local authority in Bristol. You will manage a personal caseload of non-statutory escalated complaints and Ombudsman enquiries, coordinating complex cases and ensuring timely, clear responses....Read More>>.

Posted: October 12th, 2026
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Senior Customer Relations Lead — Insurance Complaints

Company IconPolicy Expert Claims
Location IconTonbridge

Policy Expert Claims is seeking a compliant and customer-focused professional in Tonbridge to assist the Customer Relations Manager with handling complaints to a high standard and achieving positive outcomes with the Financial Ombudsman Service....Read More>>.

Posted: October 12th, 2026
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