Account Manager

Overview

In this role you will manage strategic carrier relationships within Howden Markets to drive commercial and operational success. You will collaborate with internal stakeholders to align carrier objectives with business goals, delivering market insights and consultancy-led support. You will analyse market data, produce decision-ready information, and contribute to carrier strategies and data-driven service improvements. This is a central, client-facing role that shapes how we partner with insurers to scale impact in the London market.

Pay / Benefits

• flexible hours
• hybrid working
• reasonable adjustments
• on-site in Central London
• career development opportunities

Responsibilities

• Build and maintain relationships with carrier partners and internal stakeholders
• Serve as main point of contact for client queries and strategic discussions
• Develop and deliver carrier engagement strategies and commercial initiatives
• Analyse market, trading, and performance data to identify trends, opportunities, and risks
• Produce reports, dashboards, and management information to support decision-making
• Contribute to insurer and placement strategies through insights and market intelligence
• Develop proposals tailored to carrier objectives and business priorities
• Support digital and data-led initiatives to enhance service delivery and stakeholder value
• Maintain accurate records and ensure governance compliance
• Represent the business at industry events and share market developments with stakeholders

Key requirements

• Experience in account management or carrier management in insurance
• Knowledge of the insurance industry and London Market
• Experience working with internal and external stakeholders to deliver commercial objectives
• Ability to analyse data and present findings clearly
• Experience producing reports, presentations, proposals, and management information
• Understanding of business planning, strategic initiatives, or consultancy-led services
• Experience in regulated environments and governance compliance

• Strong communication (written and verbal)
• Analytical mindset with attention to detail
• Stakeholder management
• Excel
• PowerPoint
• Word

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