Head of Customer Success
LJ Recruitment Limited
DerbyHead of Customer SuccessDerby / Derbyshire | £40,000 basic + performance bonus | Full-timeLead growth. Build relationships. Create exceptional customer experiences.Our client...Read More>>.
LJ Recruitment Limited
DerbyHead of Customer SuccessDerby / Derbyshire | £40,000 basic + performance bonus | Full-timeLead growth. Build relationships. Create exceptional customer experiences.Our client...Read More>>.
Nasuni
LondonOverview In this role you will own the post‑sales relationship for a portfolio of strategic customers across EMEA, driving adoption, retention and measurable business outcomes. You will partner with executives and champions to lead value-...Read More>>.
MongoDB
LondonOverview In this role you will serve as a strategic advisor and primary contact for MongoDB end users, guiding technical and account-centric initiatives across Sales, Professional Services, and Solutions Architects. You will own a defined p...Read More>>.
Gearset
CambridgeOverview You will manage a sizeable SMB portfolio, acting as a trusted advisor to help customers achieve Salesforce DevOps goals and realize value from Gearset. By driving retention, adoption, and expansion, you partner with cross-functiona...Read More>>.
NEC Software Solutions
Overview In this role you own the end-to-end NEC Housing Solution for customers, ensuring cross‑module coherence and policy alignment. You’ll lead design decisions, resolve cross‑team conflicts, and translate business policies into sy...Read More>>.
Unily
LondonOverview In this Sr. CSM role, you partner with a portfolio of enterprise clients to maximise value from the Unily platform, drive retention and revenue growth, and foster advocacy. You work cross-functionally to align client goals with pro...Read More>>.
Pigment
LondonOverview Join Pigment as a Customer Success Manager helping enterprise customers unlock adoption and measurable value from Pigment's AI-powered planning platform. You will cultivate trusted advisory relationships with executive sponsors, se...Read More>>.
Gearset
CambridgeOverview As Premier Customer Success Manager at Gearset, you’ll nurture trusted relationships with top customers and drive sustained value from Gearset. You will own 80–100 accounts, prioritising impact and renewal outcomes while collab...Read More>>.
Braze
LondonOverview In this role, you help agile, technology-focused brands realize value from Braze by aligning with sales, driving renewals and retention, and guiding customers to adopt and expand Braze features. You are the main advisor for clients...Read More>>.
Codility
Overview In this role you own strategic enterprise relationships to ensure long-term value from Codility. You translate technical product value to engineering leadership and Talent teams, guiding adoption, evaluations, and integration of Co...Read More>>.
eGain Communications
NewburyOverview As Senior Customer Success Manager at eGain, you’ll guide strategic enterprise relationships to maximize adoption and ROI of our AI-powered knowledge platform. You will align client AI priorities with knowledge management roadmap...Read More>>.
NICE Systems
LondonOverview In this role, you will own a portfolio of enterprise customers and drive real business value from Proactive AI Agent. You’ll combine data analysis with deep client engagement to ensure renewal and expansion, guiding cross-functio...Read More>>.
CloudBees
LondonOverview In this role you are the strategic quarterback for a portfolio of enterprise customers, guiding them from deployment to ongoing value realization. You build trusted partnerships with executive sponsors, coordinate cross-functional...Read More>>.
AlphaSense
LondonOverview In this role you help customers get value from the AlphaSense platform through onboarding, training, and ongoing engagement. You work closely with Account Managers, support teams, and product partners to improve the client journey....Read More>>.
Global-e
LondonOverview As Enterprise Customer Success Manager, you will safeguard long-term success for Global-e’s UK clients by building strategic partnerships with key executives and driving revenue growth. You will act as the client’s trusted advi...Read More>>.
Intercom
LondonOverview In this Strategic CSM role, you partner with our largest, most complex customers to drive AI-driven support transformations using Fin. You’ll guide executive stakeholders through scoping, adoption, and measurable outcomes, shapin...Read More>>.
Planet Labs
LondonOverview In this role you will nurture and expand relationships with public sector customers across Europe, the Middle East, and Africa, ensuring Planet’s imagery and geospatial solutions deliver measurable value. You’ll collaborate wit...Read More>>.
Duck Creek Technologies
LondonOverview In this role you guide a portfolio of Duck Creek OnDemand and OnPrem customers to value and renewal success. As the primary contact and trusted advisor, you partner with customers, SI partners, and internal teams to drive adoption,...Read More>>.
Monotype Imaging
LondonOverview In this role you help customers adopt, optimize, and realize maximum value from our SaaS platform. You manage a defined book of business, guide onboarding, and maintain proactive engagement to achieve outcomes across the lifecycle....Read More>>.
Flexera Software
Overview As a Customer Success Manager, you own strategic enterprise accounts deploying Flexera solutions across cloud and on-premises, guiding value realization and renewals. You’ll manage the portfolio through the full lifecycle, coordi...Read More>>.
Chronos Consulting
LondonOverview In this role you will guide enterprise IT customers through the adoption and optimization of a cutting-edge SaaS Digital Experience Management platform. You will work closely with cross-functional teams to understand customer needs...Read More>>.
Carta
LondonOverview In this role you will own the health and success of Carta Europe’s mid-market to enterprise customer base, driving adoption and retention. You’ll act as a trusted advisor, collaborating with cross-functional teams to maximize v...Read More>>.
Afiniti
LondonOverview As Senior Manager, Customer Success in the UK, you will own day-to-day success for designated accounts, acting as the bridge between customers and Afiniti’s cross-functional teams. You’ll drive value realization, support commer...Read More>>.
TripActions
LondonOverview In this role you will serve as a trusted advisor to strategic enterprise customers, guiding onboarding, adoption, and ongoing value realization of our platform. You will collaborate with cross-functional teams to align on business...Read More>>.
Megaport
Overview As a Customer Success Operations Manager, you support the customer journey from onboarding through ongoing partnerships, coordinating cross-functional efforts to enhance satisfaction and drive revenue. You will liaise with Sales, C...Read More>>.
Zebra Technologies Corporation
Bourne EndOverview In this strategic, high-visibility role you act as the post-sales trusted advisor for 5–6 major enterprise retail accounts within the UKI and Nordics. You drive adoption of both hardware and SaaS solutions, coordinate with cross-...Read More>>.
Klaviyo
LondonOverview In this role you support Klaviyo’s enterprise customers in EMEA, acting as a trusted advisor to drive growth and maximize value from the platform. You’ll partner with cross-functional teams to reduce churn, expand use, and opti...Read More>>.
Spendesk
LondonOverview In this Customer Success Manager role, you will own a portfolio of UK mid-market customers and help finance teams harness Spendesk to achieve measurable value. You’ll drive adoption, renewals and expansion, acting as a trusted ad...Read More>>.
Kinaxis
Overview In this Senior Customer Success Manager role, you partner with large enterprise customers to realize the full value of Kinaxis solutions and drive sustainable growth. You’ll lead governance for key accounts, champion adoption, an...Read More>>.
Immuta
LondonOverview In this Senior CSM role for EMEA, you guide enterprise customers through onboarding, adoption, and renewal of Immuta’s Data Authorization Platform. You partner with senior stakeholders to define success and drive measurable outco...Read More>>.
Salesforce
LondonOverview In this role you act as a trusted strategic advisor to enterprise executives to drive AI adoption at scale. You will lead governance, operating models and AI Center of Excellence programs, shaping roadmaps and value delivery across...Read More>>.
HubSpot
Overview In this Customer Success Manager role, you guide 150–180 customer relationships, driving value with HubSpot’s AI-powered platform. You act as a trusted, cross-functional advisor to diverse customers, aligning goals with resourc...Read More>>.
Yext
LondonOverview In this role you drive adoption and value realization for enterprise clients on Yext’s visibility platform. You collaborate with sales, product, and GTM teams to align solutions with client objectives, manage renewals, and identi...Read More>>.
Pleo
LondonOverview In this role you will oversee a portfolio of large, strategic enterprise customers to drive measurable business outcomes and long-term value with Pleo. You’ll act as a trusted advisor, coordinating across multiple internal teams...Read More>>.
Dragos
Overview As a Europe-facing Customer Success Manager, you serve as a trusted advisor guiding industrial clients from onboarding through renewal. You drive adoption, ensure value realization, and align Dragos solutions with customers’ oper...Read More>>.
Braze
LondonOverview In this role, you help agile, technology-focused brands realize value from Braze by guiding strategic adoption and renewal efforts. You partner with account executives to align on commercial goals and serve as the main trusted advi...Read More>>.
Busuu
LondonOverview As a Customer Success Manager at Busuu, you help customers achieve tangible outcomes with our language solutions. You’ll build lasting client relationships, ensure adoption and goal attainment, and drive retention and expansion i...Read More>>.
SailPoint Technologies
LondonOverview In this role you lead a regional Customer Success team to deliver measurable customer value, drive retention, and align cross‑functional efforts with SailPoint’s identity security mission. You shape the regional strategy, coach...Read More>>.
AlphaSense
LondonOverview As Senior Customer Success Manager, you will lead strategic, high-value corporate accounts to drive adoption, ROI, and renewal across global divisions. You’ll combine industry and product expertise with executive-level communicat...Read More>>.
Accurx
LondonOverview In this role you will lead a regional team of Customer Success Managers to drive adoption and strategic value across primary and secondary care within the NHS ecosystem. You will translate field insights into regional strategies an...Read More>>.
Thomson Reuters
LondonOverview In this role you will drive value for subscribers by guiding onboarding, adoption, and renewal strategies within a leading professional information platform. You will build trusted client partnerships, leverage usage data to spot o...Read More>>.
Vortexa
LondonOverview As a Customer Success Manager in our EMEA team, you drive value realization for clients by guiding onboarding, adoption, and usage across UI, analytics, and API workflows. You map user networks within each account and translate cli...Read More>>.
AQA
ManchesterOverview In this Senior Manager role, you will lead a large customer-facing operation within AQA, guiding around 50 permanent colleagues and seasonal teams during peaks. You’ll shape a high-performing culture, empower leaders, and partner...Read More>>.
Linkedin
LondonOverview In this role you will serve as a strategic advisor to LinkedIn Learning customers, helping them realize value and drive adoption, retention, and growth. You’ll blend advocacy, data-driven insights, and change management to ensure...Read More>>.
Global Web Index
LondonOverview As a Commercial Customer Success Manager at GWI, you will own a midmarket portfolio and drive renewals, expansion, and retention. You’ll partner with Hybrid Account Executives to convert opportunities into wins, ensuring clients...Read More>>.
Client Server
LondonOverview In this role you will establish and lead a new Global Customer Success function for a scaling tech company delivering managed IT and cyber security services. You will shape the operating model across EMEA, Americas and APAC, drivin...Read More>>.
Salesforce
LondonOverview In this Success Manager role, you partner with customers to translate business goals into Salesforce-driven value, focusing on a cloud line or industry. You’ll guide governance, adoption, and organizational change while building...Read More>>.
WPP
LondonOverview As Customer Success Lead at WPP Open Pro, you drive adoption and value for a portfolio of clients, guiding onboarding, training and sustained usage. You’ll blend client management with platform expertise and team development to s...Read More>>.
Microsoft
LondonOverview In this IC1 CSAM role, you will support standardized customer success activities across Customer Health, Cloud Adoption, AI Transformation, and Unified Success. You work within a pod to help deliver plan execution, tracking, and cr...Read More>>.